What is the JetCares Program?
The mission of the JetCares program is to help nonprofits increase their impact by getting essentials to them at an affordable cost. The program has two main components: JetCares Essentials Program: Provides basic essentials to nonprofits at discounted rates, so they can make a greater impact in their communities. Give a Pack Program: Allows Jet customers to make donations to participating nonprofits in the form of JetCash. Nonprofits can then use these donations to buy essentials like diapers, personal care items, and household & pet supplies. Because participating nonprofits receive discounted pricing through the JetCares Essentials Program, your donation goes even further.
How do I make a donation to a nonprofit?
You may search for a nonprofit that is participating on Jet.com, or browse all participating nonprofits here. Once you select a nonprofit, choose a donation amount to add to your cart, like how you would add a regular product to your cart. After checkout, your donation amount will be loaded to the selected nonprofit’s Jet.com account in the form of JetCash. The nonprofit will receive an email notification that they have a new donation, and will use your donation to purchase essentials for their community on Jet.com.
What is JetCash?
Nonprofits can use JetCash to pay for their orders of essentials like diapers, personal care items, and household & pet supplies. $1 of JetCash is equal to $1 off of a purchase at Jet.
What nonprofits can I donate to?
Of the nonprofits enrolled in the JetCares program, a select group have signed up to accept customer donations. They include organizations from national associations like National Diaper Bank Network, Salvation Army, and United Way. You can browse participating organizations here. You can also filter by State and National Affiliation.
Which products are eligible for nonprofits to buy with the JetCash I give?
Nonprofits receive additional discounts on essentials like diapers, toothbrushes, toilet paper, laundry detergent, and pet food.
Are donations tax deductible?
Each organization’s donation page says whether or not that organization has agreed to provide tax receipts. If the 501c3 organization you donate to has agreed to distribute tax receipts, you should forward your Jet.com order confirmation email to that organization. The organization’s email address is located on their fundraising page, in the product description section. Jet.com is not a nonprofit 501c3 organization and is not able to issue tax receipts on an organization’s behalf.
Are donations returnable or refundable?
No, donations are not returnable or refundable. However, donations will be cancelled if you cancel your order within 30min of placing it.
How do I know that the nonprofit will use my donation?
Nonprofit organizations generally purchase diapers and other basic essentials from Jet.com on a monthly basis. You can expect your donation to be used in a timely manner.
Is 100% of my donation given to the nonprofit organization?
Yes, Jet will remit 100% of Give a Pack funds to your selected nonprofit in the form of JetCash. $1 in JetCash is equal to $1 off a purchase at Jet. JetCash received through this program does not expire.
What donation amounts can I make?
Available donation amounts are $35, $50, $100, and $500.
Why can’t I donate less than $35?
At this time the minimum donation amount is $35, which is enough to cover a pack of diapers. Lower denominations may become available in the future.
Can I donate in increments other than that?
These are the only increments available. To donate a different amount, you may place back to back orders.
Can I donate more than $500?
If you would like to donate more than $500 to the same nonprofit (i.e. some large companies may give corporate donations), you will need to place back to back orders.
If a nonprofit closes their Jet.com account, where does my donation go?
Your donation amount will be transferred to another participating organization to use on diaper purchases.
Give a Pack Terms & Conditions
- Any JetCash received through the program may only be used on JetCares items, like Cuties Economy Plus Packs of diapers, Cuties Premium Baby Wipes, and other select basic essentials including personal care items, and household & pet supplies.
- JetCash received through the Give a Pack program does not expire.
- If at any time your organization cancels its Jet.com account, any remaining JetCash you have will be forfeited.
- Jet reserves the right to refuse, deny or revoke an organization’s participation in the Give a Pack program at any time in its sole discretion. In the event Jet revokes an organization’s participation in the program, any JetCash in that account will be forfeited and transferred to another participating organization.
- Jet will not match any Give a Pack donations made through a non-profit's own account, or by related parties or corporations. Jet reserves the right to revoke an organization's participation if the organization makes Give a Pack donations itself during any of Jet's donations match windows.
- Marketing that you can do for the Give a Pack program is limited to social media, unless specifically provided to you or approved by Jet
- If you elect to offer tax receipts, Jet will provide you with the order number of the applicable donor, and upon the donor contacting you to request a tax receipt, you agree to provide a valid tax receipt to the donor within a reasonable amount of time. You agree that you will use any information provided by Jet or the donor solely for the purpose of issuing tax receipts
Which nonprofits will be eligible to enroll in the JetCares Program and purchase Cuties diapers and other essentials at discounted rates?
Preferred pricing in the JetCares Program is open to eligible nonprofits via application. Eligibility will be based on:
- Nonprofit organization status: Organizations must be currently registered as a nonprofit with 501(c)(3) status. Organizations must provide their nine-digit federal EIN number to Jet for verification and a copy of their IRS determination letter. Other tax-exempt organizations (e.g., religious organizations) must still obtain 501(c)(3) status to be eligible for program. Organizations must be based in the continental 48 states or the District of Columbia.
- Services provided: Organizations must have a plan in place to distribute diapers to low-income, at-need families in their communities. Through this program, organizations may either distribute, donate, or resell diapers to families in need, but may not resell diapers for a profit. Organizations will be asked to submit a summary of their plan to distribute diapers in the application. 501(c)(3) nonprofit organizations of all types are encouraged to apply, and there is no requirement that accepted nonprofits are currently distributing basic essentials. Accepted organizations must agree to and abide by the program terms and conditions. Jet retains the right to refuse or deny an organization’s eligibility at any time.
Does Jet offer a tax exemption?
If your organization is eligible to make purchases exempt from sales tax, please attached a copy of your applicable state or federal exemption certificates in your application. Eligible tax exemptions will be processed by Jet and tax will not be charged on future purchases made by the account used by your organization.
How do nonprofit organizations apply to the JetCares Program?
Eligible nonprofit organizations can complete the application here
Which products can participating JetCares nonprofits receive at a discount?
Visit the JetCares Shop to view the products that are available at a discount to participating nonprofits.
I’m in the JetCares Program, but not listed as a Give a Pack nonprofit. How can I get added?
If you are already a member of the JetCares Program, you may enroll for the Give a Pack Program by completing the form here: https://jetinfo.typeform.com/to/cFsnae
A customer asked me for a tax receipt, how can I confirm the amount is accurate?
If you have agreed to issue tax receipts, customers will forward their order confirmation emails to you which include their donation amount and order number. You will also receive a confirmation email from Jet.com each time you receive a new donation. You can use this email to confirm the accuracy of the email from the customer, and issue them a tax receipt.
What products can I purchase with my Give a Pack donations?
You may purchase items from the JetCares Shop and other basic essentials that the families you serve need, using JetCash you’ve acquired through the Give a Pack program .
Does my JetCash expire?
No, JetCash you receive through the Give a Pack Program does not expire.
What is the timeline for the JetCares Program?
Applications are available for nonprofit enrollment in the JetCares Program on an on-going basis. Notification and promo code delivery for accepted nonprofits will occur approximately one month after the application is received.
Can our nonprofit organization resell diapers and other essentials purchased via the program?
Yes, your nonprofit organization may resell diapers and other essentials at or below the price at which you purchased them on Jet, however you can’t resell them for a profit. Due to state laws as well as IRS rules regarding nonprofits, Jet recommends that nonprofits choosing to resell diapers and other essentials consult their tax advisors to determine whether sales tax may be due on the resale of diapers in order to comply with applicable state law. Your organization may also distribute the diapers and other essentials for free to families in need.
Will there be a cost differential if nonprofits order more basic essentials?
Yes. The more diaper packs and basic essentials nonprofits add to their order, the more shipping costs will come down, and our dynamic pricing engine will lower the price per pack in real time to reflect this increased efficiency.
Will nonprofits pay on delivery or upon order?
Payment will be due when an order is placed on Jet.
Our nonprofit organization is not a diaper bank and we have never given diapers or other essentials away before. Can we still apply to the JetCares Program?
Yes. We encourage any nonprofit organization that works with families who would benefit from access to low-cost diapers and basic essentials to apply to the JetCares Program for preferred pricing.
How often does Jet review nonprofit applications to the JetCares Program?
We review applications on a rolling basis. We will notify nonprofit organizations about their acceptance status within 4-5 weeks of submitting an application.
How do nonprofits receive discounts on items from the JetCares Shop?
As part of their application to the JetCares Program, each nonprofit will designate one individual per location as their primary buyer. We will create unique promo codes that will be automatically applied to the primary buyer’s account, based on the information provided in the nonprofits application. The primary buyer will see their discounted prices as soon as they add eligible items to their cart. These codes will only be applicable to items from the JetCares Shop and the following basic essentials: toothbrushes, toothpaste, shampoo/conditioner, toliet paper, soap and body wash, deodorant, laundry detergent, and feminine hygiene products.
How do the promo codes work?
Once an organization is approved for the JetCares program, their promo codes are automatically applied to their accounts. Discounts will be seen as soon as eligible items are added to their buyer’s cart. The promo codes will be tied to the organization’s account, so that the discount is automatically applied for future orders.
Promo Code Terms & Conditions
Promotion codes only valid for use by organizations in the continental United States. Organizations may distribute, donate, or resell diapers and other essentials to families in need, but may not resell these items for a profit. The promo code for Cuties Economy Plus Packs of diapers (all sizes) and Cuties Premium Baby Wipes expires 12/31/2021. Maximum discount is $5,000, limited to 500 orders per code. The promo code for other select basic essentials expires May 31, 2017, and only applies to: toothbrushes, toothpaste, shampoo/conditioner, toilet paper, soap and body wash, deodorant, laundry detergent, and feminine hygiene products. Maximum discount is $500, limited to 500 orders per code. The promo code for 10% off select Parent's Choice products expires 1/31/2018. Maximum discount in $500, limited to 500 orders per code. The promo code for 40% off select Barking Buddha products has a maximum discount of $1,000. No minimum order required. Offer expires 730 days fater first purchase or if first purchase is not made on or before 4/3/2018. The promo code for 80% off select Furhaven products has a maximum discount of $1,000. No mMinimum order required. Offer expires 12/31/2025. Limit 100,000 per household. For all JetCares promo codes, the following applies: Offers can't be applied to previous orders. Offers may be combined with other qualifying offers. Offers are subject to change or cancellation. Void where prohibited. Limited quantities available. Brand, category and other restrictions may apply. Excludes products marked as ineligible for promotion on the product display page. Jet reserves the right to refuse, deny or revoke an organization’s eligibility to use these codes at any time in its sole discretion.
Is there a minimum number of basic essentials available per order?
No, there is no minimum order number for cases of Cuties Economy Plus Packs,Cuties Premium Baby Wipes, or other basic essentials that need to be purchased per order.
Is there a maximum number of diapers and baby wipes available per order?
Each item eligible at a discount has a set order maximum. Please refer to the maximum amount displayed on the product display page. Provided we have inventory, each order will be fulfilled.
What are the shipping terms for this program? Will they vary based on the number of diapers ordered?
On Jet, shipping is free on all orders over $35. Orders under $35 will be subject to applicable shipping costs, and all orders will be subject to applicable taxes.
How will the diaper packs be delivered to nonprofits?
They will be shipped via FedEx or small parcel carrier.
An organization’s participation in the JetCares program does not in any way constitute an endorsement by Jet or its affiliates of such organization or any associated product, service or opinion. Organization affiliations that are represented on Jet.com are submitted by the nonprofit organization applying for the program and have not been vetted by Jet.com.