How do I place an order?
To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the "Add to Cart" button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.
How do I cancel an order?
You can cancel your order by visiting the Order History page in the Account section of the site or by calling the Jet Heads at 1 (855) 538 4323 within 30 minutes of placing your order.
You won’t be able to cancel your order after 30 minutes have passed, but once the items have arrived, you can visit your Order History page to initiate a return.
How do I see my order history?
You can see your order history by visiting the Order History page in the account section on the site.
How is my card charged by Jet?
When you place an order, Jet authorizes payment for the amount of your order total minus any JetCash or credits used at checkout. Your card will be charged when your order is shipped. If you order multiple items, your order may arrive in multiple shipments, in which case your card will be charged separately for each shipment.
Why do I sometimes see multiple small charges on my credit card relating to a single order?
Jet charges your card when your order is shipped. If you order multiple items, your order may arrive in multiple shipments, in which case your card will be charged separately for each shipment.
How does Jet calculate sales tax?
Unless specifically indicated, Jet is the seller of items purchased on the Jet Sites.
Items sold by Jet are subject to tax when shipped to destinations in: AR, CA, CO, CT, FL, IL, KS, LA, MA, MI, MN, MO, NE, NJ, NY, NV, OH, SD, UT, VT, and WA. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.
Does Jet offer a tax exemption?
Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to email@example.com. Include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Jet and tax will not be charged on future purchases made by eligible tax-exempt accounts.