How do I return an item?
You can initiate a return by visiting the Order History page in the Account section of the site. You'll be able to see the amount you’ll be refunded and print out a return label. If your order was fulfilled by someone other than Jet, be sure to use the Jet return label you print out, not one provided by that retailer. You have 30 days from delivery to make a return. Please remove any pets or babies from boxes before you send them back — we really can’t stress this enough.
How much will I be refunded when I return an item?
The amount you’ll be refunded is the amount you paid for the item, including taxes. It may take up to 14 business days after we receive your returned items to process your refund.
What is Jet’s return policy?
If I opt out of free returns on an item to pay less, does that mean I can't return it?
You'll still be able to make a return, but you'll be asked to pay a fee equivalent to your original shipping fee plus 5% of the item price. As a rule of thumb, it's probably best to opt out of free returns only when you're sure you'll be keeping an item. It's a great way to save extra on things like diapers and paper towels.
Are any products non-returnable?
Not many, but yes. We don’t accept returns of the following merchandise: select personal care items, hazardous items, pay-as-you-go products (phone, games), some jewelry, gift cards, charitable donations, grocery products, flowers and live indoor plants, open software, live insects, and items with special shipping instructions imposed by the U.S. Department of Transportation (as indicated on the product detail page). We also reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.
How do I return oversized items?
Just call the Jet Heads at 1 (855) 538-4323 or email firstname.lastname@example.org to schedule a pickup.
What if I want to return an item that was fulfilled by someone other than Jet?
You can initiate a return to one of our retail partners by visiting the Order History page in the Account section of the site. You'll be able to see the amount you’ll be refunded by Jet and print out a return label. Be sure to use the Jet return label you print out, not one provided by the retailer who fulfilled your order. You have 30 days from delivery to make a return. If you have any questions, reach out to the Jet Heads at 1 (855) 538-4323 or email@example.com.