Ninety percent of management improvement and cost saving initiatives are failures that end up wasting time, money and in the worst cases, result in catastrophic failures leading to injury or death. Matt Polaski and his band of unsung maintenance engineering heroes at the Mornington Dairy Plant are frustrated by working in the "circle of despair " patching one breakdown after another. They want to do the right things right. Matt knows that the preservation of their mental well-being and the future of the company depend on the implementation of a best practices program. He realizes that his marriage may even survive if they are successful! Jim Champion, Mornington's GM, wants to improve performance as well, but he can't wait as long as Matt's plan requires. Jim's approach leads to a temporary improvement followed by a major catastrophe. When the dust and recriminations settle, Jim asks Matt to lead another improvement program. Matt and his crew have a tough choice to make.