Rollover to Zoom 


With more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that. In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer service, the author explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisfied customers. This new edition includes material on how online technology has affected customer service, illustrated with examples from Virgin, Tesco and eBay. With clear diagrams and each chapter ending with an action checklist, Customer Care Excellence is an up-to-date guide to maintaining quality customer service.
  • ISBN13: 9780749457051
  • Publisher: Kogan Page
  • Pubilcation Year: 2011
  • Format: Paperback
  • Pages: 00288
SeriesCustomer Care Excellence: How to Create an Effective Customer Care
Publication DateJanuary 15, 2011

Customer Care Excellence: How to Create an Effective Customer Focus

Write a Review
This item is unavailable right now.Telling you that an item is out of stock is basically the last thing we wanted to do. We're sorry.Sad Face